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ods - technical support when you need it
on demand technical support

Just like having your own IT department, one hour at a time. Get the support you need, when you need it the most. Our On Demand Support services are an excellent option for anyone experiencing technical problems. Our consultants are capable of resolving any task or problem they are faced with, in a timely and professional manner.

Telephone, Email, or In-person. You choose.

Please contact us for more information, or to purchase support/training hours.

Technical Support

Our certified computer technicians can help you:

› Setup your new computer or laptop
› Install Windows or Office
› Install new Software or Hardware
› Upgrade your system and software
› Improve system performance
› Perform Preventative Maintenance
› Backup and Transfer your files and data
› Configure Firewall and Antivirus Software
› Setup Email services
› and much more...

Training

We can help teach you:

› How to use new software...
› Use new hardware...
› Safe Internet browsing
› Email services
› Backup your data
› Burn or transfer data
› Home/Business Networking
› and much more...

Hours and Rates

Our ODS service is available 24 hours a day, 7 days a week. We are here whenever you need us. You receive support over the phone, by email, or in-home and on-site.

Our billing increments are every 15 minutes.

Residential Hourly Rates:
9am - 9pm          $40/hr
9pm - 9am          $60/hr

Business Hourly Rates:
9am - 9pm          $60/hr
9pm - 9am          $80/hr

Monthly Packages

Get unlimited support! Our monthly subscriptions have you covered, with non-stop support, day and knight. You may pre-pay monthly for any number of users, systems, or servers.

› per system:       starting at $35.00/mo
› per server:        starting at $200.00/mo

Discounts and Promotions

Amazing savings! You can enjoy discounted rates and savings of up to $80.00 just by pre-purchasing a certain amount of hours. Pre-purchase promotions apply for both residential and business hours.

› 5 hours pre-purchase:           Save $40.00 off the total.
› 10 hours pre-purchase:         Save $80.00 off the total.
› 20 hours pre-purchase:         Save $160.00 off the total.
› 40 hours pre-purchase:         Save $320.00 off the total.

Promotions for monthly contracts:
(system only)

› 3 month pre-purchase:           Save $20.00 off the total.
› 6 month pre-purchase:           Save $35.00 off the total.
› 12 month pre-purchase:         Save $50.00 off the total.
› 24 month pre-purchase:         Save $75.00 off the total.

Ready? Book your service call today!

To book your service call, please contact us at your convenience.

experience IT

As a testament to our quality work and services, most of our business comes from referrals and repeat clients. That's why we always go the extra mile to ensure our customers are completely satisfied.

- dedicated account managers and consultants
- knowledgeable sales representatives
- 24/7 customer support
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Contact us if you have any questions regarding any of our services.

Need help? We are always available, and ready to answer any questions you may have. Please do not hesitate to telephone or email us. One of our sales consultants will be more than happy to help you get the most out of your IT budget.

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